Collaboration with Google Voice

June 25, 2009 by Colby
Filed under: Oral Communication Services 

Google Voice launched publically today, since I had a GrandCentral account before they changed it to Voice, i’ve had my account for awhile and have had time to play around.

Relevant to the Health 2.0 scene, is the potential for this service to facilitate communication.  I would never post by cell # publically, but Google Voice has widgets I can create and post on the web, which connect chatters anonymously to my phone.  In a classroom setting, for example, a professor could place a widget on his/her webpage so students can call with questions, and have the calls route both to the office phone, cell phone, and home phone if desired, improving odds of a connection.  He/she wouldn’t even have to take the time to listen to it, as the calls are all nicely transcribed by Voice, with the option to send email alerts with the transcription.  With one click, the professor could reply by phone connection or email, saving time looking up numbers or opening clients.

Since Voice has SMS, texting is easy and efficient as well, though unfortunately a widget does not exist to send a text without giving away your phone number.

You can extensively control how your calls are routed, and control greetings and routes by how your contacts are grouped.  Maybe you want professional contacts to be routed to an office phone, and personal calls to your cell.  Or, even listen in while callers are leaving a message to gauge importance.

I’ve heard rumor of google trying to allow transfer of cell #’s to Voice, which would eliminate the hassle of getting a new (free) one.  Will update if it happens.

The interface is much like Gmail, and will likely integrate nicely with Google Wave, coming later this year.

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